Own your urgent care.
Grow your future.
UCP Merchant Medicine teams with health systems to plan, create, and implement profitable and strategically well-positioned urgent care business lines.
The health system will not only own the operations, but also the competencies to sustain a successful urgent care brand into the future.
By integrating the health system image and values, the custom urgent care brand makes the health system's story come alive in its communities. Branding elements and choreography are present throughout all aspects of the operation.
UCP's operational model cultivates clinical quality, speed, and customer experience. Our locations consistently have Net Promoter Scores above 85% and door-to-door averages of 30 minutes or less.
Through project management and a depth of expertise, UCP evaluates markets, chooses sites, and creates a health-system-specific operating model which integrates with the health system and its affiliates to capture all related business and build relationships.
Clinics are designed as "one-stop-shops" including CLIA-waived labs, x-ray, and pre-packaged medications.
Bright Spaces and amenities such as charging and beverage stations leave a lasting impression with customers.
Design, Integration, and Activation
UCP Merchant Medicine assists health systems as they develop alternative primary care delivery models. The leaders of UCP Merchant Medicine have 50 years of experience in ambulatory operations and innovative primary care strategy.
UCP Merchant Medicine focuses on building client capabilities and infrastructure, in order to deliver care in a way that is distinct from primary care and retail clinics, emergency rooms and virtual care platforms.
UCP Merchant Medicine offers full-service and turn-key urgent care center solutions, from strategy through design, including start-up, operations/management and transition to the client. These fully-customized solutions are designed to match the specific needs of the health system and integrate existing operational standards, software and processes that will ensure a smooth transition.
UCP Merchant Medicine has extensive experience managing joint commission and Det Norske Veritas accredited sites. UCP Merchant Medicine's process improvement tools and methodologies are concentrated on customer service and patient experience, and are designed around lean/six sigma process improvement standards.
We bring leading thinking in Urgent Care design and implementation. We focus on building client capabilities and infrastructure, in order to deliver care in a way that is distinct from primary care and retail clinics, emergency rooms and virtual care platforms.
We are your partners all the way through the implementation process; helping you form relationships with the new population by meeting them where they are in their healthcare journey.